Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Online Control Panel you’ll find a detailed Help section featuring a ton of help articles and frequently asked questions. They are answered by our support team of skilled techs. Simply type in your question and our intelligent software will give you the best possible answer.

  • Top quality support service

  • Video Tutorials

  • We have prepared a selection of step–by–step video tutorials that detailedly demonstrate how you can resolve a common problem associated with your cloud website hosting plans account. You will find the how–to video clips in the Help section.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a round–the–clock customer service with a 1–hour ticket response time guarantee. A team of knowledgeable tech support engineers will be online for you to attend to all the questions that you might possibly have. During off–peak hours, a reply will be supplied within just 20 minutes.