Technical Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All your assistance requests will be replied to in no more than one hour after the ticket or e–mail was received. If your case needs further assistance from a server administrator, we’ll direct the ticket or the e–mail to the person on duty, right away and we will leave a note to let you know that more time will be needed for discovering the optimal solution. Furthermore if you order the Optional Admin Services package, all of the tasks included there will be executed whenever you desire.

  • Top quality support service
  • An Excellent Tech Support Service

  • If you need any assistance while using our Online Control Panel or with any of the applications that we have pre–installed on the dedicated web hosting server for you, you can reach the customer support team at any time through the ticketing system. Additionally, if you need help administering your dedicated web hosting server, you can order our Optional Admin Services package, which includes Operating System updates on a weekly basis, installation and troubleshooting services, server monitoring and rebooting services, backup hard drive storage space, etc.

  • Intuitive help center
  • A User–Friendly Help Section

  • Every dedicated web hosting plan is fitted out with our free–of–cost Online Control Panel, which features a detailed knowledge base and a set of step–by–step video tutorials. Whenever you require assistance while working with the Online Control Panel, just click on the Videos or Help buttons located in the top right corner.