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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is present on each and every page. A pop-up menu will open. It includes elaborate info about all the operations that you can carry out on that particular page. Each pop-up window appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive array of video tutorials describing how to work with our web hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than only reading articles. In this way, anyone can quickly become familiar with our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you need, take a gaze at our comprehensive FAQ section, which comprises questions asked by real persons and provides real solutions. We constantly update our FAQ database with new questions & answers in order to encompass all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the answer you need in the FAQ section either, we have a excellent team of support engineers available 24x7x365 and ready to help you with any issue. Each trouble ticket you send will be replied to in less than sixty minutes (the average support ticket response time is approximately 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 247648

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com